2021 VIRTUAL NATIONAL CONFERENCE ON HEALTH COMMUNICATION, MARKETING AND MEDIA

Frequently Asked Questions (FAQ)

Conference Information

What is the cost?

Registration for this virtual event is free to all participants.

What is the cutoff date for registration?

There is no cutoff date for registration. Registration will remain open throughout the conference period or until we reach full capacity.

Do I need to register for each session separately?

No. Once registered, you will have access to all conference sessions.

I cannot make the session at the scheduled time. Can I view the session(s) later?

We will work to provide session recordings and/or materials following the conference.

How long will the virtual Conference be available after August 26?

  Materials will be available until December 31, 2021.

How do I log in to the platform for the conference?

The conference platform will go live just a few days before the event.  All registrants will receive instructions on how to access the platform at that time.

Will I still be able to interact with the presenters during the sessions?

Yes, the speakers will be available to answer questions during the sessions that are presented over the conference dates.

Will there be an exhibit hall?

Yes, there will be a virtual exhibit hall that allows attendees to visit exhibitor booths, participate in product demos, interact one-on-one with the exhibitor representatives, receive logo item giveaways, and be eligible for any exhibitor prizes!

Are you able to offer continuing education credits?

Unfortunately, we are not able to offer continuing education credits.

Where can I get assistance regarding the conference?

You can email your questions to, This email address is being protected from spambots. You need JavaScript enabled to view it.

Platform Information

What time are the sessions?

The virtual conference website shows session times based on the time zone your device is set up for.

I am having problems accessing the site. What do I do?

Please try the troubleshooting tips below.

  1. Make sure that you use Google Chrome to open your link
  2. Make sure you are not on a VPN as the firewalls may be restricting your access
  3. Clear your cache and history on the computer that you are using
  4. Log out of your computer, turn it off and then turn on your computer
Where do I download Zoom?

Click Here to download Zoom.  

How to download Google Chrome

Click Here to download Google Chrome

How do I add a session to My Agenda?

From the Home page, click on the Schedule / Agenda tab in the navigation bar at the top of the screen. This brings up the daily available sessions.  Click on the “+” sign in the top right corner of each session tile to add it to your agenda.  When you have completed adding sessions, click on My Agenda in the top left corner of the agenda page to review all of your sessions. You will also be able to access My Agenda from the Schedule/Agenda tab at the top of the home page.

How do I join a live meeting?

From My Agenda, click on the session name which takes you to the session page.  Click on the Join Meeting button in the top right corner when it is time for the session to start.

Will my video and microphone be enabled?

We are using a webinar-style platform and while you will be able to interact with speakers and panelists via the chat feature, your video and microphone features will be disabled.

Zoom is asking me for a password. Where do I get it?

You have an older version of Zoom on your device.  You will need to download the most current version. The password is embedded in the Zoom link so when you click on the Join Live Meeting button it is already included.

How do I watch a pre-recorded session?

From My Agenda, click on the session name which takes you to the session page.  Click on the Play button in the bottom left corner of the video.

My chat window is not working or is being slow. What do I do?

High traffic on presentation pages may cause slow loading times. We suggest refreshing your browser or even logging out of the platform and then logging back in.

How do I search for someone in the site?

To search for someone, use the People/Attendee tab at the top of the page to navigate to the group of people you want to search in. In the top right corner, use the Search field to find the person you are looking for. You are able to search by name as well as many other filters built into the site.

Are my conversations private?

Any conversation had in a chat window on the site is public and visible to everyone in the site. All of your private messages, though, are only visible to you and the recipient.

Where can I get assistance with the conference platform?

You can email your questions to, This email address is being protected from spambots. You need JavaScript enabled to view it.

Please check back periodically for more FAQ updates.

STAY UPDATED
(770) 509-5555
This email address is being protected from spambots. You need JavaScript enabled to view it.

© NPHIC. All rights reserved.